Training and Seminars

CCM offers informative and engaging workshops for teams and general audiences to develop communication tools and improve business performance. CCM will tailor educational programs to meet the specific needs of your group and offers occasional programs to the public. These workshops are a cost effective way to enable anyone to improve relationships, increase efficiency and boost profitability.

Relationship Seminars

  • CPR: Disagreements about Content Patterns and Relationships
  • Understanding the Dynamics of Conflict
  • Empathy Skills: How to use empathy in a client-focused business
  • From Conflict to Cooperation: How to resolve conflict effectively
  • Negotiation Training: Negotiating agreement without giving in

Profitability Seminars

  • The Business Niche Matrix: Niche Definition, Evaluation & Expansion
  • Important vs. Urgent: How to build a business when you have to put out fires
  • Expectations and Commitments
  • Creating systematic improvement
  • Ideal Week Template

Growth Seminars

  • The Power Referral
  • Work-Life Balance
  • Building a Legacy
  • Developing powerful mission statements

Workshop Calendar

  • November 17, 2009
    Using Non-Violent Communication in Mediation and in Life.
    Mediation Works Inc. (MWI).
  • October 20, 2009
    An Introduction to Non-Violent Communication.
    Mediation Works Inc. (MWI).
  • August 27, 2009
    CPR for Tough Conversations: Learn the Content/ Pattern/ Relationship framework to create positive and lasting change.
    Workshop University.
  • August 18, 2009
    The Power of Empathy in Settlement Negotiations.
    Boston Lawyers Network (BNL).
  • May 5, 2009
    Negotiation Skills for Business Owners
    New England Business Brokers Association (NEBBA)
  • March 4, 2009
    The Power of Empathy: Using Empathy Skills in a Professional Context
    Tufts University School of Dental Medicine
  • January 14, 2009
    Business Niche Matrix
    Boston Tooling and Machining Association
  • September 16, 2008
    The Power Referral
    Success Express at Canton Public Library
  • September 10, 2008
    Negotiation Skills
    Sponsored as part of the City of Somerville Business Development Workshop Series
  • August 4, 2008
    Negotiation in the Real World
    Tufts University School of Dental Medicine
  • April 17, 2008
    Conflict Resolution Skills
    Children's Hospital Boston
  • April 2, 2008
    Negotiation in the Real World
    Boston University School of Dental Medicine
  • March 5, 2008
    Non-Violent Communication for Mediators
    Mediation Works, Inc.
  • January 11, 2008
    Negotiation Skills
    Harvard University School of Dental Medicine
Training

We left your seminar armed not only with useful and easily implemented tools to increase our business, but with skills to improve our professional relationships and our lives.

— Laurie Cohen, President, Eliot Iron

Working with Scott enabled me to work past some extremely difficult personal and professional issues. He consistently helped re-direct my thought processes to achieve success and satisfaction. He gave me the courage to move beyond my confort zone and into the future. He is a great coach.

— Sheila Mullaney

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